Shipping policy

At Handicraft Home, we aim to process and deliver your orders safely and on time. Please read the following Shipping Policy before placing your order.

1. Order Processing

Orders are generally processed within 1–2 business days after successful order confirmation.

Orders placed on Sundays or public holidays may be processed on the next business day.

Once your order has been dispatched, you will receive shipping or tracking details, where available.

2. Delivery Time

Orders are generally delivered within 4–8 business days after dispatch.

Delivery time may vary depending on the delivery location, courier service, weather conditions, holidays, operational delays, or other circumstances beyond our control.

Remote and certain non-serviceable locations may require additional delivery time.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

Any promotional free-shipping offer will be subject to the terms and conditions of that particular offer.

4. Delivery Areas

We currently ship products across India, subject to courier service availability at the customer's address.

Please ensure that your shipping address, PIN code, name, and contact details are accurate and complete.

5. Order Tracking

Once your order has been dispatched, tracking information may be shared with you through the contact details provided during checkout.

You can use the tracking information to check the status of your shipment.

Tracking information may take some time to become active after dispatch.

6. Delayed Delivery

While we aim to deliver orders within the estimated timeframe, delays can occasionally occur due to:

Weather conditions.
Courier or logistics issues.
Public holidays.
High order volumes.
Incorrect or incomplete address information.
Remote delivery locations.
Events beyond our reasonable control.

If your order is delayed, please contact us and we will assist you in checking the shipment status.

7. Incorrect Shipping Address

Customers are responsible for providing the correct shipping address and contact information at checkout.

If an order is returned to us because of an incorrect or incomplete address, the customer may be responsible for any additional shipping charges required to resend the order.

8. Failed Delivery Attempts

The courier may make multiple delivery attempts depending on its delivery policies.

If the customer is unavailable, does not respond to the courier, or refuses delivery without a valid reason, the shipment may be returned to us.

Additional shipping charges may apply if the order needs to be shipped again.

9. Damaged Package or Product

If your package appears damaged at the time of delivery, please take photographs of the package before opening it.

If the product inside is damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please provide your order number along with clear photographs and, where possible, an unboxing video.

For eligible cases, we may arrange a replacement or refund in accordance with our Return and Refund Policy.

10. Lost or Missing Shipments

If tracking shows that your shipment has been delivered but you have not received it, please contact us as soon as possible.

We will coordinate with the applicable courier service to investigate the shipment.

11. Shipping Restrictions

Certain locations may not be serviceable through our available courier partners.

If we are unable to deliver an order to the provided address, we may contact you to request an alternative address or cancel the order and process an eligible refund.